If you are not satisfied with your purchase, or have received a defective item, you can return your order for a full refund within thirty (30) days from the date of purchase. The returned items must be in resaleable condition (unless defective): unused, and in the original packaging with all original tags attached. Customers are responsible for return shipping costs. We recommend return shipments be sent with a shipping carrier that offers tracking service such as USPS, UPS, Fedex. Please note: The amount refunded excludes any outbound shipping paid on the original purchase.
Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. Depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.
Store credits may be issued if you can show proof of receiving a defective item, via a photograph, and wish to receive a new item in replace of it. If you desire an item of greater value, a store credit of the originally purchased item may be applied toward your new order.
You are important to us and will go the extra mile to give you a great experience at Nalu Home. All return requests are assessed on a case-by-case basis and may have a different outcome than the details mentioned in the Return Policy.